PANDEMIC FREQUENTLY ASKED QUESTIONS
IS YOUR STORE OPEN? Yes we are open for business during the pandemic, but it looks a little different than before. Since March 2020, we are safely serving you via curbside, shipping, sidewalk shoe fittings, video shopping trips, limited local delivery, and video consults or classes. See our contact page for hours. We also keep our current hours posted on our Facebook Cover Photo.
ARE YOU OFFERING CONTACTLESS SHOPPING? Absolutely! Place your order, pay from your own device, pull into the parking lot for curbside, pop open a hatch, trunk or door. We will place your package in your vehicle, and you are good to go. Orders are generally ready within 2 hours. We can create you an invoice online if you prefer that over cruising our website.
WHEN CAN I SHOP IN PERSON? We don't have a timeline for resuming in-store shopping. We understand some people truly do need to "see something in person." We are happy to pull a collection of items to share with you on the sidewalk. We recommend scheduling an appointment for this specialty services to avoid a wait time or delay.
I CAN'T DECIDE ON A CARRIER, AND NEED TO SEE IT IN OR TRY IT ON PERSON. Please send us a message describing your needs. We will see how we can best meet your needs.
I BOUGHT A BABYCARRIER FROM YOU, AND I NEED HELP USING IT. We are happy to help! Please contact us and schedule a babywearing video consult or fit check. We offer video consults outside of curbside hours and provide you with undivided attention. We've grown to really love the online consult model. It's effective, easier for babies because they get to stay in their own environment, and flexible.
We generally schedule one to two weeks in advance as we offer a lmiited number of video consults or fit checks per a week. In addition, we need specific supplies in hand to most effectively help you. Plan accordingly if you are learning a new skill for an upcoming trip or event.
HELP, MY KID'S FEET GREW! WE NEED SHOES! We get it. Pandemic or not, kids feet are growing. It's hard to order shoes that fit online, and good fitting shoes are important to foot development.
We offer sidewalk shoe fittings to help you find a shoe that fits your baby, toddler, or child. We measure your child's foot when possible, then try on shoes. Your child gets an opportunity to walk in shoes tried on. Out of an abundance of caution, shoes tried on are kept out of rotation for 2 weeks before being tried on by another customer. Each customer gets a freshly laundered rug on the sidewalk, and chairs (YES, they will hold adults) are sanitized between customers. Please plan for at least 20 minutes to try on shoes. We schedule shoe appointments on the hour during all curbside hours. If this doesn't fit your schedule, please let us know what your needs are.